We get a lot of calls, emails, messages about where is my email tune, or where do I send my base file. Nothing told me where to send it etc. If you look at the screen capture it is in the first paragraph you read. You even have to click the box acknowledging that you read it.
If you haven't gotten your custom tune file please ensure you sent your base file. In the subject line put your order number as well. This helps as well as lots of people send the file from their buddies email because he has HP Tuners or they use a different one then they used to place their order. These are 99% of the time email tunes are delayed, we don't have a base file, or we are sent a random email with no way to tie it to the customer that ordered it.