We literally get 50+ emails a week after a tune is sent to help troubleshoot issues with cars and trucks. We don't mind working with a customer; we simply cannot get wrapped up in an email chain with 20, 30, or even 40 responses (free of charge) - Often about data logs and random questions from customers, after the original tuning service has been performed due to ongoing mechanical issues.
MOT helps you pinpoint and troubleshoot issues with your car or truck and helps you move forward. We understand circumstances change; however, mechanical issues outside of the tune add an endless amount of time and days of email/phone communications, step-by-step walking customers through their issues.
To ensure great service, we have created an "After Tune Data Log and Tech Support Service". We do offer support for customers during the original tuning stages; however, with time and changes... issues happen. When issues happen, after the original tune, we can now provide you with amazing tech support that will ensure you get the support you need. This will allow you to get the same great service in helping you troubleshoot and fix issues when sending in data logs.